Privacy Policy

Last updated: September 28, 2026

At Nero Mix, we care about protecting our customers' data. This page explains what information we collect when you use our ordering website/app, how it is used, and with whom — if anyone.

What information do we collect?

• Name and phone number (for delivery orders; optional for pickup orders).
• Delivery address and zone, or table number for dine-in/pickup orders.
• Order details (items, quantities, notes).
• Bank transfer proof image (delivery orders only, when paying by bank transfer).

We do not request or store sensitive payment data such as card numbers — bank transfers are made directly through your own banking app, not through our site.

How do we use this information?

• To prepare and deliver, or prepare for pickup, your order.
• To contact you about your order when needed (by phone or WhatsApp).
• To let you track your order's status on your personal tracking page.

We do not use your data for any marketing purpose, and we do not sell or share it with any third party for advertising purposes.

Where is data stored?

Order data is stored on Google Firebase (Realtime Database / Storage), protected by security rules that prevent unauthorized access. No data is stored on any other external device.

The site and its services are hosted on Netlify, so your requests pass through its servers before reaching us. Netlify is a hosting provider and does not use your data for its own purposes.

Do we use cookies or local storage?

The site uses simple local storage on your own device only — for purely technical purposes such as remembering you've seen the welcome video, or showing your last known order status instantly during a temporary internet outage. This storage is never used for tracking or advertising.

Conversations with our automated assistant (WhatsApp, Messenger, Instagram)

When you message us on WhatsApp, Messenger or Instagram, an AI-powered assistant replies instantly with prices, delivery information and opening hours.

• The text of your message is sent to Anthropic's Claude service only to generate the reply. It is never used for advertising and never sold.
• WhatsApp voice notes are transcribed to text by Groq for the same purpose only.
• We do not store the text of your conversations on our servers; we keep only a short technical log (message time and whether the reply succeeded) to fix problems.
• The conversations themselves remain with Meta (WhatsApp/Facebook/Instagram) under Meta's own policies.
• You can ask to speak to a staff member at any time by calling 0594632222.

Publishing to social media (Facebook, Instagram, TikTok)

The restaurant uses its own automated publishing tool to post its own content (dish photos and videos) to its Facebook, Instagram and TikTok accounts. The tool only stores access tokens for the restaurant's own accounts and does not access followers' data or messages. Contact us to request disconnection.

Data deletion

To request deletion of your stored data, please contact us using either of the methods below.

Contact us